Turn WhatsApp conversations into revenue.
Wacta brings WhatsApp, Instagram DMs, Messenger, and website inquiries into one shared inbox — with built-in CRM, AI replies, automation, and full team visibility. One platform to manage conversations, leads, and follow-ups.
Built for businesses that live on WhatsApp
Your customer conversations are bleeding revenue.
Most GCC businesses rely on WhatsApp, Instagram DMs, Messenger, and website inquiries to close sales. But those conversations are scattered across apps, phones, and team members. Leads get missed, follow-ups happen late, and no one can clearly see which chats are turning into revenue.
Slow replies lose ready buyers
When a customer messages you, they are already interested. If your team replies hours later, that lead is usually already talking to someone else.
Five agents, five phones, zero visibility
Customer conversations live on personal devices. When a staff member leaves, the relationship, history, and follow-up often leave with them.
No CRM, no follow-up, no pipeline
Hot leads go cold because no one owns the next step. Your team replies late, follows up late, or loses the conversation completely.
The same questions waste your team's time
Prices, availability, bookings, locations, timings, delivery, and basic FAQs get answered manually every day instead of being automated.
Everything you need to run WhatsApp as a system.
One platform that replaces your scattered phones, spreadsheets, and patchwork CRM. Built ground-up for WhatsApp, not bolted on.
Every conversation, every lead, every team — in one place.
Stop chasing screenshots, scattered chats, and missed follow-ups. Wacta gives your team a shared inbox connected to your business number — plus Instagram DMs, Messenger, and website inquiries — with a built-in CRM that tracks every lead from first message to closed deal.
- Shared team inbox with assignment, tagging, and internal notes.
- Visual pipeline with custom stages — drag, drop, close.
- Lead scoring based on engagement and behavior.
- Full conversation history survives staff changes.
An AI agent that qualifies leads and answers FAQs while you sleep.
Wacta's AI handles the first 60–80% of every conversation: greeting the customer, answering common questions, qualifying their intent, and escalating to a human only when it matters. Available in both Arabic and English.
- Lead qualification using your own product, pricing, and policies.
- FAQ automation trained on your knowledge base.
- Smart routing — sends qualified leads to the right agent.
- Bilingual — responds in the language the customer messages in.
Automate the repetitive work. Reach thousands at once.
Build workflow rules that send follow-ups, assign leads, and trigger reminders automatically. Launch broadcast campaigns to segments of your customer base with templates, scheduling, and delivery analytics.
- Visual workflow builder — if this, then that. No code.
- Segmented broadcasts by city, tag, pipeline stage, or custom field.
- WhatsApp-approved templates with built-in compliance checks.
- Real-time delivery analytics — sent, delivered, read, replied.
See what's working — down to the agent and the hour.
Know exactly which agent is fastest, which campaign drove revenue, and where leads are dropping off. Wacta gives you the analytics that turn WhatsApp from a black box into a business engine.
- Agent performance — response times, conversion rate, CSAT.
- Campaign ROI — every broadcast tied to revenue.
- Conversion funnels — find the leak in your pipeline.
- Daily snapshots sent to your inbox (or WhatsApp, naturally).
Trained for the Gulf, not translated for it.
Generic AI tools translate Arabic word-for-word and miss the meaning. Wacta's AI understands dialect, cultural context, formal vs. casual register, and the way Gulf customers actually message.
- 01Dialect-aware
Understands Khaleeji, Egyptian, Levantine, and Modern Standard Arabic — replies in the same dialect.
- 02Code-switching ready
When customers mix Arabic and English mid-sentence, the AI follows naturally.
- 03Cultural fluency
Knows the difference between "أبشر" as enthusiasm and as confirmation. Trained on real GCC conversations.
Ready-made workflows for the industries that run on messaging.
Wacta starts with workflows built around your industry's daily inquiries, bookings, follow-ups, and repeat customers — ready on day one.
Restaurants & F&B
Manage orders, reservations, menu questions, offers, and repeat customers from one shared inbox.
- Order intake & menu sharing
- Reservation confirmations
- Customer re-engagement
- Review collection
Healthcare & Clinics
Book appointments, answer common questions, send reminders, and keep patients informed before and after their visit.
- Appointment booking
- Smart reminders to reduce no-shows
- Pre-visit forms
- Post-visit check-ins
Real Estate
Qualify leads, assign inquiries to agents, send property details, and follow up before prospects go cold.
- Lead qualification & routing
- Property brochure delivery
- Viewing scheduling
- Follow-up automation
Salons & Spas
Manage bookings, send reminders, promote offers, and keep clients coming back.
- Appointment scheduling
- Reminders & confirmations
- Service recommendations
- Loyalty & rebooking
E-commerce & Retail
Recover abandoned carts, answer product questions, send order updates, and turn one-time buyers into repeat customers.
- Abandoned cart recovery
- Order & delivery updates
- Product catalog sharing
- Restock notifications
Automotive
Capture leads, answer service inquiries, schedule visits, and keep customers updated.
- Service inquiries
- Test drive scheduling
- Maintenance reminders
- Customer follow-ups
Agencies & Services
Streamline client communication, share updates, collect requirements, and deliver projects on time.
- Lead capture & qualification
- Project updates
- Client approvals
- Retainer & billing reminders
Go live in under an hour.
Our team handles the setup, connects your channels, configures your inbox, and prepares your team in Arabic or English.
Book a guided demo
See how Wacta fits your current customer communication flow. We review your channels, team setup, and the conversations your business handles every day.
Day 0Setup & configuration
We connect your WhatsApp number, set up your shared inbox, configure your CRM stages, and prepare your first workflows.
Within 1 hourLaunch with your team
Invite your team, assign roles, test replies, and go live with your first inbox, workflow, or broadcast.
Day 1Simple pricing. Zero markup on Meta fees.
Choose the plan that fits your team. Every package includes WhatsApp Business Platform connection, unlimited contacts, bilingual support, and Meta messaging fees passed through at cost with zero markup.
- Everything in Starter
- Up to 10 users
- Full CRM with custom pipelines
- AI lead qualifier
- Automated follow-up
- 5,000 contacts
- Broadcast campaigns
- Priority WhatsApp support
- Analytics dashboard
- Instagram, Messenger, and website chat
- Everything in Growth
- Unlimited WhatsApp numbers
- Unlimited team users
- Advanced AI on your knowledge base
- 25,000 contacts
- Advanced integrations
- Advanced analytics & reports
- Dedicated CSM
- Priority support
Operators across the Gulf are running on Wacta.
Real numbers from real businesses. Brand names anonymized for confidentiality during early-access phase.
“Before Wacta, three of my agents were answering the same property questions from their personal phones. Now everything is in one place — and the AI handles the first reply in seconds. My agents close more, faster.”
“Our front desk used to spend hours each day calling patients to confirm appointments. Wacta's automated reminders cut our no-show rate by more than half. The team finally has time to focus on patient care.”
“We were losing customers because messages were getting lost in WhatsApp. Wacta's broadcasts brought our customers back. Eid promo alone did more revenue than our whole previous quarter on Instagram ads.”